Automotive Sales Training
Internet Sales Training
Road Sales Training
Business Development Center (BDC) Training
Automotive Sales Training
Workshops
Boot Camp Training
Phone Skills
Call Center Training
Consultative Sales Training

BDC - Business Development Center


Welcome to UTAKENOPRISONERS.COM.  You have found the only,  industry specific elite resource you will ever need to develop and grow your personnel...... according to your individual business needs. We train for: Internet Department, Sales Consultants, BDC, RMC, Customer Service Team, Greeter, Receptionist,  Advisor any one else in your dealership who communicates with your customers.  Our Team of Trainers/Coaches  will demonstrate and train to the automotive solution  you seek. And at a price you can afford. Our years of experience and commitment to quality have earned us thousands of loyal customers throughout the US, Canada, and Australia. We now bring the same exciting training to your dealership.  Using state of the art tracking tools and Internet transparancy  we can monotor and respond to your teams needs quickly and make adjustments on the fly.  We grow TEAMS, we improve MARKET SHARE, we improve CLOSING RATIOS, we guarantee it!


Why we are different:
We train only the most up to date best practices that set more appointments, have more customers show for the appointments, make customers loyal, generate more opportunities  to sell cars, it's that simple.  We do NOT offer "Training in a box", all training soulutions are custom designed to meet the goals you outline.  Our training fits your culture not the other way around.  Using existing tools, CRM, ILM, PPC, DMS, we make accountability the foundation for training success.

Our experienced Trainers have real world automotive retail experience as well as decades experience in adult learning.  We don't just tell your team what to do, we sell them on why they sould do what we teach, and then we SHOW them.  

Every dealership we train imporves, no exceptions or your money back!  We will design and impliment a training plan with a predicable ROI that meets your needs and budget.

We specialize in making real, sustainable change!

SURVIVING IN THIS ECONOMIC CLIMATE YOU HAVE TO DO 2 THINGS REALLY WELL
MANAGE YOUR EXPENSES
&
MAXIMIZE EVERY OPPORTUNITY!
Experience  U TAKE NO PRISONRS Training that makes it possible!
CONTACT US TO GET STARTED 

 

The BDC is a Profit Center plan and simple

As masters of the Business Development Center (BDC) concept our Trainers/Coaches have a tried and tested formula to implement the ultimate Business Development Center (BDC).  Our pro-active implementation process merges your dealership culture and our best practices to ensure your ROI. Our A to Z in BDC Implementation is our most sought after application. Our unique training style and our up to date best practices allow U Take NO Prisoners boot camp BDC training  to be the leader in Business Development Center (BDC) Implementation.

As the experts of the Business Development Center (BDC) your ROI is guaranteed!

  • BDC Process Mapping 
  • Monitoring, Measuring and 100% Transparent Accountability
  • Job Descriptions for all Personnel
  • Staffing/Recruitment Ads
  • Compensation
  • "Elite Sales Squad"
  • Physical Layout
  • Training
  • Software

Business Development Centers (BDC’s) have been developed to provide additional profit opportunities to the Dealership. These have been created through a focus on "Specialization". The motivation for these Departments has been driven predominately by the Manufacturers, Auto Industry Specialists and Innovative Dealers looking for ways to ensure their customers are given more in terms of service, increased professionalism and to address other efficiencies not related to customer.

A Business Development Center (BDC) is the new profit center in the Dealership that monitors, accurately measures and maximizes all telephone sales activity. This department would be responsible for, but not limited to the following:

Lead Management

  • Floor Traffic
  • Internet Leads
  • Un-Sold Show Room Traffic
  • In-Bound Phone ups
  • Out-Bound Follow up
  • Variable & Fixed Operations

Follow Up and Prospecting

  • Accessory & Aftermarket Merchandising
  • Appointment NO Show
  • Anniverrasry
  • Birthday
  • Thank you Cards - Calls
  • Campaigns, Targeting Direct Mail
  • Create Data Mining
  • Customer Education
    • New Owner Clinics
    • Service Clinics
  • Customer Recovery
  • Customer Complaints
  • CSI Initiatives
  • Surveys
  • Marketing - Advertising
  • Non buyers & Lost Sale Follow up 
  • Orphand Owners
  • Owner Loyalty Programs
  • Owner Retention
  • Prefered Vendor Administration
  • Pro-Active Lease Retention
  • Real Time Internet Chat
  • Recall Management
  • Repair Order Follow up
  • Sales Confirmation Contact
  • Service Appointment Scheduling
  • Sales - Service Pre-Delivery
  • Service Reminders
  • Special Order Parts
  • Voice of the Customer Data Collection

Dial (888) 312-5825 to speak with our Highland, Michigan, auto sales training professionals about BDCs.