Phone Skills Boot Camp

This full day workshop provides the automotive sales professional the tools and tactics that make the difference between average and awesome.  The seasoned veteran and the hungry novice should attend this action packed workshop.

                                This workshop includes:

·         Phone-Ups, The “Who, When, Where and How

·         Setting Rock Solid Appointments

·         What works, what doesn’t, and why

·         Prospecting Owners for Prospects not Suspects

·         Referrals, referrals, referrals…

·         Overcoming objections

·         How to handle the “Price Shopper”

·         Current owner contacts that pay over and over

·         Phone Do’s and Don’ts

·         Calling the “Missed Appointment”

·         How to be the “Strong” sales consultant

·         Overcoming road blocks to being Number 1

Nonstop presentation of ideas, tools and tactics will take your sales consultants over the top.  This workshop will bring sales consultants back to the dealership energized, enthusiastic, and excited about a financially rewarding career in the automotive industry.

               Internet Sales Boot Camp

This is the most thorough Internet Process Sales Training Workshop in the business.  Perfect for Internet Sales Consultants and Internet Managers.

This Boot Camp Workshop includes

·               Internet Sales Processes that WORK!

·               Presentation of your Internet Self

·               Setting Standards of Performance

·               Internet Department Goals and Objectives

·               Internet Sales process steps to include

Ø      Auto Responders that set the tone

Ø      Making contact with the lead

Ø      First responses that MOTIVATE customers

Ø      Voice Messages that get returned

Ø      Follow up that keeps your name top of mind

Ø       Over 30 best practice electronic templates

Ø      Establish accountability

Ø      Measure the Internet Process Steps that make a difference

Ø      Using the Internet to Improve CSI

Ø      Using the Internet to Improve Service Penetration

Ø      Set up the in-dealership sales process

Ø      Materials, Templates, and Score Keeping tools

This exciting presentation of the Internet Sales Process will challenge and strengthen the professional Internet Sales Team with real world skills that can be implemented immediately.